Blogs
Visit our blogs for up to the minute information about Pitney Bowes Softwares products and services. Read about latest product releases, learn new ideas, and get helpful tips from the experts.
Pitney Bowes Software Corporate Blog
The most recent 3 blog posts:
- The minute a customer opts-out, our ability to communicate to them and positively influence their future behavior is immediately silenced. Opt-out Management Heats Up as new Best Practice Strategies Emerge by Jeff Nicholson
- Businesses and customers benefit when they strike an intelligent balance between automation and personal interaction. And they both benefit when interactions, both automated and personal are relevant and well-informed. In defense of self-service by Kit Hamilton
- The Email Opt-Out Effect by Marci McLoud
Read more at the Pitney Bowes Software Corporate Blog.
UK Insurance Blog
The most recent 3 blog posts:
- By Tim Spencer Post Magazine recently reported on a recurring debate within the industry. Namely whether the recently announced ‘guarantee to beat’ initiatives are bringing value to consumers. My understanding based on conversations with many figures in the industry is that it isn’t a sustainable model. But the catch 22 is that the aggregator sites aren’t going [...]The End of the Line for the Price Promise Bandwagon? by Tim Spencer
- By Steve Deaville We recently sponsored and took part in a Post Magazine webinar entitled ‘Business Agility for Improved Profitability’. Joining me on the panel was Tony Richards, senior manager for customer analytics and database marketing at Aviva. He captured nicely the underlying premise for the seminar when he noted that it was ‘an on-going challenge in [...]Business agility for improved profitability by Steve Deaville
- By Jarno Seegers They say pictures paint a thousand words and for insurers this has never been so true. More than a simple matter of ‘where’, location serves as the one constant that connects disparate data elements such as demographics and customer, providing an accurate and bigger picture of a particular areas risk status. By being [...]Tapping into the bigger picture to better manage risk by Jarno Seegers
Read more at the UK Insurance Blog.
UK Utilities Blog
The most recent 3 blog posts:
- By Lloyd Day The national press has hauled the Big Six over the coals again this week following another rise in customer complaints at a time of rapidly soaring prices. Of the 530,000 complaints Ofgem received the most common were billing errors, delays in getting through to call centres and poor treatment by staff. These are all [...]Why is good customer service proving so difficult to crack? by Lloyd Day
- By Paul Laycock Each year Ofwat analyses how 21 companies have performed in delivering services to customers across England and Wales. Its “summary of performance” 2010/2011 report outlines that in many areas companies are performing well, yet there are areas for concern – in particular there has been a high number of supply interruptions to customers. Ofwat [...]Is the water industry SIMply the best? by Paul Laycock
- By David Edwards The issue of consumer confusion around the Big Six’s billing has been all but impossible to ignore this week Firstly there was a survey from the electrical contractors’ association that revealed half of consumers cannot understand what their energy bills actually mean. Then hot on its heels came the news that a ‘mystery shopping [...]Utilities billing leaves us all confused.com by David Edwards
Read more at the UK Utilities Blog.
Location Intelligence Blog
The most recent 3 blog posts:
- Hello, For those of you in Europe, Middle east, Africa and stretching farther East (including India), a series of web seminars have been scheduled to discuss Spatial data management and MapInfo Manager. The session will include a brief discussion on the some different approaches to spatial data management, the role of open standards and a demonstration of MapInfo Manager. [...]Spatial Data Management and MapInfo Manager by Tom Probert
- As someone who has worked in the field of Location Intelligence for several years, I can tell you things seem different these days. It wasn’t too long ago that maps and spatial analysis were matters only discussed by GIS professionals. But today, these topics easily enter conversations with marketers, risk managers, financial analysts and business heads. Clearly, [...]Location Intelligence: now SaaSier than ever by Jessica Krokowski
- By Jessica Krokowski Those in the GIS arena are often well versed in mapping, geocoding and spatial analysis. What we forget sometimes, however, is that we are also data stewards. Except instead of customer names and product sales, our data revolves around location. As data stewards, we must all recognize the cost poor data quality. According to [...]Location data quality by Jessica Krokowski
Read more at the Location Intelligence Blog.
Stratus Blog
The most recent 3 blog posts:
- Last week we passed our third birthday on the Stratus blog, so once again I’d like to start by thanking you all for taking your time to visit us and have a read. This will however be the final entry for the Stratus blog, as we’ll be moving house soon to a combined PBBI site [...]Three, it’s the magic number… by Chris McCartney
- The second day of the PBBI EMEA Partner conference saw a mix of PBBI and guest presenters. Most interesting for me, was Peter O’Neill, VP & Principal Analyst from Forrester Research. The nice thing about presentations from an analyst like Forrester is they’ve done their home work. Whether or not you agree with what is [...]Forrester help us see the social media future for customer communications… by Chris McCartney
- Yes you did read that right. It was one of the more eye catching things I learnt last week on the first day of the EMEA PBBI partner conference in Prague. I thought I would try to bring you a few highlights of the event. As many of you know I spend most of my [...]Austrians travel to Hungary for cheap Viagra… by Chris McCartney
Read more at the Stratus Blog.
Confirm Blog
The most recent 3 blog posts:
- Throughout the world, Governments are trying their hardest to reduce costs of Public Infrastructure Asset Maintenance and Management, without compromising industry best practice, transparency or the principles of whole life asset optimisation. New style maintenance contracts are emerging with 3 stakeholders: they are longer term than before, focused on cost minimisation, efficiency of inspections, monitoring all [...]A voice for the road by Dominic McNeillis
- On Wednesday 22 July, we hled a joint webinar with the team from Love Clean Streets, showing both the Love Clean Streets applications (free mobile app and host system) and the link with Confirm. Nigel Tyrell, Head of Environment at the London Borough of Lewisham joined us and gave a crystal clear insight into cost [...]Confirm Loves Clean Streets by Dominic McNeillis
- Yesterday, a group met in London to discuss Government Shared Service issues under the “Chatham House Rule”. Out of that discusssion came a great “rule of six”, a number that occurs in nature in some interesting ways. The rule of six describes the main factors affecting the relative success of a Shared Service initiative, measured by [...]Six: the way to realise Shared Services Savings? by Dominic McNeillis
Read more at the Confirm Blog.
Strategy & Analytics Blog
The most recent 3 blog posts:
- by Kyle Bingham Columbus discovered the island of Puerto Rico in 1499, I discovered it in the fall of 2010. It was then that a colleague and I traveled to the island for three days in September to evaluate five sites for a U.S. based client looking to expand on the island. We were armed with [...]Retail Destination: Puerto Rico by Deb Purcell
- by Shawn MacDonald Picture this scenario. A satisfied customer is heading to her car with a shopping cart containing recent purchases. Shoes, a new dress, children’s clothes, milk, bread, Idaho potatoes, ground beef, and other food-related items. Is she shopping at Walmart, Target, Mejier? Nope, in fact, it is your local regional mall. What?? You mean [...]Will Supermarkets Come Full Circle? by Deb Purcell
- by Shawn MacDonald My first exposure to “food deserts” (even though I did not know it at the time) occurred in the early-1990’s as a co-manager with The Kroger Company in Ann Arbor, Michigan upon reading an article in Supermarket News. While the terminology had yet to take hold, the article referenced a new Pathmark in [...]Food Deserts: Nontraditional Solutions by Debbi Purcell
Read more at the Strategy & Analytics Blog.
Enterprise Business Solutions Blog
The most recent 3 blog posts:
- Every phone call, every email and every Web experience is an opportunity to impress your customers… or disappoint them. Today’s top organizations are finding innovative ways to automate insight-driven dialogues with their customers. With the right technologies, you too can ensure that every customer interaction is focused on growing long-term customer relationship, value and profitability.Make every interaction count by Donna Prestwood
- What exactly is “customer intimacy?” Why is it important now? And how does one achieve true intimacy with one’s customers? Learn how managing data can help you connect with customers. Customer intimacy by Donna Prestwood
- A new white paper details what insurance companies in Europe must do to comply with the new Solvency II directive. In many ways, any industry where portfolio and risk management come into play must deal with the same issues and challenges. So even if you are not in the insurance industry, you may find value in the discoveries and best practices identified in this paper, Five Steps Toward Solvency II and Beyond.What does it take to model risk? by Donna Prestwood
Read more at the Enterprise Business Solutions Blog.
Postal Updates Blog
The most recent 3 blog posts:
- Issues with address accuracy are costly. More often than not, they represent opportunities lost, compliance requirements missed, and strains on customer relations. Yet, data challenges have continued to plague businesses – and, as the layers of different modes of communication and the complexity of business offerings grow, accuracy of data has become more difficult to manage.Enterprise Address Management by Cynthia Williams
- Cynthia Williams, Director of Product Marketing, PBBI A few days ago a customer of ours, who had presented recently on our behalf at at this year’s InterACT conference, sent me an interesting perspective on Marketing ROI. While I understand this does not directly tie into ‘Postal Updatess’ — it does come back to the key driver, the accuracy [...]Marketing ROI Fallacy by Cynthia Williams
- The USPS has just made available its Order Denying Requests for Exigent Rate Adjustment. Read it here: http://www.prc.gov/prc-docs/home/whatsnew/Order%20No%20547_1392.pdf. I will review the newly released documents and add more information soon. PRC Rejects Rate Case by Maura Betler
Read more at the Postal Updates Blog.