Private Drains & Sewers (PDaS)
Legislation changes due later in 2011 will move the responsibility of repairs from the property owner to the water and sewerage organisations. The need to improve asset management and optimise infrastructure will be critical, and with a significant increase in customer call volume into the contact centre anticipated, managing the incoming data more effectively and optimising your customer communications will not only allow you to meet the addition demands, but will also provide a chance to turn every customer interaction into an opportunity.