Telecommunications
From data to optimised service delivery
Times are changing in telecoms. Next-generation converged audio, video and mobile services are becoming increasingly popular, and revenues for traditional, fixed-line services are eroding.
To stay competitive in this changing climate, telecommunications providers need to be able to satisfy this demand with adequate bandwidth and new, high-value services. But how much work is required to do this? To know for certain, you need real, accurate insight into your infrastructure and performance.
This is where Pitney Bowes Software can help. We are working with some of the world’s leading communications providers to optimise their key processes – from engineering and operations, to IT, sales and marketing, customer communications, billing and finance. Companies like BT, Orange and Telefonica are already using our solutions to achieve greater market insight, reduce their operating costs and enhance the customer experience.
Our Location Intelligence solutions, for example, help you to optimise your networks for better service coverage and plan new network deployments efficiently. They can also help you understand customer characteristics in different areas, developing and delivering appropriate high-value services – and even choosing the best sites for your retail stores.
For greater business insight, Pitney Bowes Software can integrate and cleanse your data into a high quality, centralised repository – helping you report on performance and comply with regulatory controls. You can also overlay data from external sources to understand general market trends and see how competitor activity is impacting on your business.
To optimise billing processes and customer communications, Pitney Bowes Software provides efficient document composition and archiving tools. We can help you generate, manage and deliver batch and TransPromo communications much more cost-effectively. And because our solutions help you deliver personalised communications, you can improve customer satisfaction and stickiness and increase your ARPU.