Customer Communication Management (CCM)
Deliver superior customer service across multiple channels
Customers today want to interact with your business in a number of ways. Email, web chats, text messages, letters and faxes are all vital communication channels. But creating, delivering and managing these multi-channel communications can be time-consuming, and therefore extremely costly.
Done well, however, they present an incredible opportunity for building customer relationships. That’s why so many organisations use Customer Communication Management (CCM) solutions from Pitney Bowes Software.
CCM can help you introduce a range of new services to your contact centre, including SMS, email and e-billing. From a centralised system, CCM also allows you to create personalised customer communications that can be delivered in virtually any media without reformatting – print, fax, Web, email or SMS – for targeted marketing and enhanced incremental revenues.
Plus, CCM enables records of all communications to be stored centrally, so all staff can deliver highly responsive service to customers.
Why Pitney Bowes Software for Customer Communication Management?
CCM from Pitney Bowes Software is the most comprehensive solution on the market for customer communications – purpose-built to give you the greatest value from every single customer interaction. By coupling it with the Location Intelligence and Data Management offerings in Pitney Bowes Software’s portfolio, you can have a unique and complete toolset for business analysis, rapid, strategic decision making and superior customer service.