Portrait Interaction Optimizer
Convert inbound customer interactions into revenue and retention opportunities
Portrait Interaction Optimizer is a packaged application that sits behind your existing systems to provide the most accurate, targeted sales, service and retention offer, for each individual customer, at the specific moment of interaction, whatever the channel. The decision of the “best-next-action” is performed in real-time, using an organization’s data, business rules and predictive analytics.
Deliver best-next-action recommendations in real-time during each customer interaction.
Portrait Interaction Optimizer enables customer data to be connected across siloed business units and disparate channels, without duplication, and multiple customer channels can be managed from a single view. Analytically driven recommendations take the guesswork out of interactions with contextual capability guiding live agents throughout the duration of the dialogue.
Campaigns can be added or changed "on the fly" for immediate impact, and a simulation capability allows marketers to perform rapid "what if" analysis to determine the right campaign mix - before placing into production.
More intelligent, better informed interactions enable organizations to:
- Delight customers by pre-empting needs
- Recommend relevant and timely offers
- Create a connected customer experience across all channels
- Ensure regulatory compliance
- Minimize risk exposure and deter fraud
- Connect outbound direct marketing campaigns with inbound interactions with Portrait's "inbound/outbound fusion"
- Convert inbound customer interactions into revenue and retention opportunities
Key Features:
- Analytically driven recommendations at the point of interaction take the guesswork out of customer engagement
- Contextual capability guides agents throughout the duration of the customer interactions
- Connect customer data across siloed business units and disparate channels without duplication
- Add or change campaigns "on the fly" for immediate impact
- Manage multiple customer channels from a single view
- Simulation capability allows marketers to perform rapid "what if" analysis to determine the right campaign mix - before placing into production