EngageOne Liaison
Grow customer relationships with highly personalised Web and e-Billing portals, mobile and online customer-care capabilities.
EngageOne Liaison can help companies use data they already have to increase customer adoption, better understand trends and utilise intelligence to provide targeted offers, improve service, reduce costs and drive increased revenue.
This component enables companies to automatically tailor online and mobile billing experiences via a rules-based engine that analyzes a customer’s transaction history, online behavior and profile data to determine the most relevant action. In a single online solution, EngageOne Liaison delivers electronic bill presentment and payment (EBPP), self-service, billing intelligence, mobile and customer-care solutions.
Using EngageOne Liaison, businesses can integrate personalised document creation and high-performance archive and retrieval capabilities to manage a true end-to-end multichannel solution. Built-in efficiencies such as integrated interactive voice response (IVR) help call center users drive their own two-way experience, while online users easily access self-help. A unique deployment model enables a tailored online solution 50% faster than before with a significantly lower cost of ownership.
Drive efficiency with one solution for billing and customer service
- Implement a total e-billing solution offering e-presentment, payment (EBPP), billing intelligence, mobile and customer care, personalised document creation and high performance archive/storage
- Enable two-way CSR conversations to receive and respond to questions via IVR
Monetise existing billing intelligence
- Offer true micro-segmentation at the individual user level through customer intelligence to drive tailored offers and adoption marketing
- Increase sales and revenue by micro-segmenting customers and creating personalised online interactions and offers based on historical online behavior
Improve and expand customer relationships
- Improve customer loyalty with a feature-rich, personalised online user experience
- Retain customers by treating each customer as an individual, presenting options that intuitively understand customer needs based on past activity