e-Messaging
Improve customer communications and personalise service with managed and archived emails and texts.
e-Messaging helps organisations easily maintain brand voice and messaging consistency across channels, while personalising automated email and text communications. With this easily managed solution, companies can vastly improve call center response to email and or text communications.
While providing controlled and structured support for email customer communications, e-Messaging enables you to send customers any communication they currently receive on paper via email or text message without the need for any redesign of content.
And while customers use e-Messaging to engage their contact centers, this transparent solution maintains an up-to-date view of all customer communications regardless of channel, both in-bound and out-bound. Encryption and digital signature features ensure that e-Messaging usage complies with current legislation for e-communications.
Create and manage electronic communications
- Generate automated, personalised emails and text communications
- Send automated or semi-automated responses relevant to the original message’s content
- Streamline response handling of customer service email and text communications
- Manage communication bounces and provide graphical reporting of messages sent, delivery failures, responses and more
Engage customers with managed multi-channel communications
- Eliminate duplicate efforts in customer communications
- Manage multichannel communications from a single design environment
- Display email content predictably in any email client or offline
- Increase personalisation of automated messages
- Facilitate full reporting and event monitoring
- Ensure consistent branding across all channels
Elevate call center responsiveness
- Provide structured and distributed processing for all customer service email and text messages
- Route inquiries automatically to appropriately teams
Archive messages for improved customer service and compliance
- Archive all emails and text communications with access to customer-centric views
- Increase compliance with storage and retrieval regulations and legislation for email and text communications