EngageOne On-Demand
Enable automated, immediate response to specific consumer queries across all communication channels.
EngageOne On-Demand insures that crucial communications are delivered when needed, with zero human interaction. Customer-oriented events, via web, fax, phone, or transaction system, trigger centrally designed on-demand output such as quotes or proposals.
Companies can now tightly integrate on demand composition into business systems such as web portals, CRM or BPM solutions. This allows your business to create quotes, proposals, instant issue ID cards, benefit statements, new account applications, loan origination packages and transaction confirmations, and deliver them to the customer immediately, at the point of contact. Because all such communications are composed on pre-defined templates, corporate identity is strictly maintained with unwavering adherence to branding elements such as fonts, colours, logos and layouts.
As part of the EngageOne Suite, this component delivers built-in document management to insure on-demand business communications are managed with maximum speed, control and compliance.
Drive cost efficiencies by eliminating human interaction when appropriate
- Improve targeting and customer communications with immediate response
- Respond via your customer’s self-selected communication channel
- Improve business process automation with built-in document management
- Centralise and simplify management of all users, design resources and job set-up
- Generate indexed document repositories for customer care, historical archive, web presentment, and e-payment applications
Reduce printing and mailing costs
- Increase efficiency and productivity by completely automating the document creation and distribution processes
Drive standardised branding and compliance
- Use pre-defined templates to maintain corporate identity including such branding elements as fonts, colours, logos and layouts
- Enforce consistent branding and style by storing templates in a centralised, shared repository
- Allow for tight integration into an existing front-end business system such as CRM, Claims, BPM or other application services with web services