EngageOne Interactive®

EngageOne Interactive significantly reduces preparation time per document for prompt, appropriate response to customer inquiries, while reducing costs and increasing customer satisfaction. The web-based WYSIWYG document editor eases creation of communications and prompts for specific information and then immediately populates a pre-formatted template.

Completely eliminating outdated legacy correspondence applications, EngageOne Interactive generates personalised interactive correspondence. Creating content is extraordinarily easy, reduces errors, ensures branding and compliance, and improves customer service.

Business users generate communications with branded templates for consistent tone, color and other style guide elements that a company must adhere to. Interactive features include the ability to define interactive data prompts, editable content and pre-canned paragraphs for end-user selection.

Part of the EngageOne Suite, this component features a scalable architecture that supports a multitude of users, is simple to deploy and easily integrated into existing processes.

Create effective interactive communications quickly and easily

• Create communications in a web-based WYSIWYG document editor
• Present the document exactly as it will be printed to ensure quality
• Respond to prompts for relevant information and instantly populate appropriate fields within the document

Automate workflow and collaboration

• Eliminate manual processes and unwieldy Word templates with built-in template management, workflow and approval mechanisms, customer delivery preference and interactive collaboration
• Receive important metrics and analytics to monitor and track template usage throughout their organisation

Drive standardised branding and compliance

• Access pre-defined templates to maintain corporate identity including such branding elements as fonts, colours, logos and layouts
• Enforce consistent branding and style by storing templates in a centralised shared repository
• Allow for tight integration into existing front-end business system such as CRM, Claims, BPM or other application services with web services

Speed multichannel delivery and reduce printing costs

• Deliver interactive communications can be viewed in real-time through your customer’s preferred channel, including email, SMS, fax or print
• Queue documents for batch processing to take advantage of postal savings and reduced production printing costs

Manage costs with scalable infrastructure

• Offer commercial-grade scalability and performance supporting thousands of concurrent users and requests through the J2EE architecture