Vault
Instantly archive, search or retrieve customer documents with a high-volume, high-performance document and data repository.
Vault enables authorised users in your organisation to instantly view years of stored data, including statements, policies and correspondence, for better customer service and significant savings in time and money. Users can now archive, search and retrieve customer documents in seconds so they can "see what the customer sees."
Advanced data repositories help companies deal with exponential growth in the amount and types of documents that require storage, whether driven by the need for regulatory (such as Sarbanes-Oxley and HIPAA) expense management or to increase customer satisfaction.
This high speed, high volume, high-performing document and data repository provides immediate access to virtually all customer communications. And with real-time indexing, compression, storage and direct data-retrieval, this solution integrates quickly and directly into your call center, partner network or customer web site.
Improve customer care with high-end performance
- Enable unrivaled storage and retrieval of documents through advanced compression technology
- Index and process over 2.5 million pages per hour in real-time
- Allow thousands of concurrent users to instantly access documents, regardless of the sise or age of the documents
- Permit online access to documents within hours of a production run, as documents are loaded quickly with no disruption to operations
Provide secure access to shared repository
- Make high-volume documents available to CSRs, auditors, clients, health care providers, plan administrators and employees in a highly secure environment
- Provide access to both documents and data sources to support any type of web presentment or self-care application your organisation deploys
- Store the original, native print streams including all point-in-time resources
- Store and retrieve both system-generated documents and XML, as well as non system-generated data and documents, such as scanned images
- Archive and retrieve scanned images such as invoices, contracts and support documents and link back to customer data
Eliminate paper copies and costly reprints
- Create a fully indexed and searchable subset of the archive with the Vault Mobile tool
- Generate CDs, DVDs or FTP delivered images, complete with integrated searching and viewing for distribution purposes
- Enable users to select a range of documents for viewing and reprinting. Select pages in a multi-million-page print run, view documents to ensure they’re correct, and then create this subset for use on the original production printer
Integrate seamlessly with internal apps and 3rd party systems
- Configure easily with other internal or third-party applications, to search and display documents through your preferred interface
- Provide easy integration with business systems, including accounting, billing, customer care, call center and CRM applications
Drive reduced hardware, maintenance and support costs
- Enable real-time storage and retrieval using industry standard hardware, while eliminating expensive and high maintenance storage devices
- Utilise full HSM support for data migration based on business process requirements