Conferences & Trade Shows

• TEN Customer Insight 2012

The UK's definitive Customer Insight event for the Communications Industry

• Customer Experience in Financial Services

PBS is sponsoring the Marketforce "Customer Experience in Financial Services" (CEFS) conference which is to be held on 20 March 2012 at The Waldorf Hilton Hotel, Aldwych, London, WC2B 4DD.

For more information, please see http://marketforce.eu.com/Conferences/customerexperience12/

It is a forum for senior operations, strategy and communication executives from across the retail financial services industry to discuss the operations strategy being driven by changing customer expectations, and how organisations should align resources and processes to serve customers more effectively.

Speakers include senior people from Ageas, Aviva, First Direct, Nationwide, Standard Life, Hiscox, Lloyds TSB and Skandia.

John Southcombe, Director Sales and Business Development EMEA, Customer Communications Management, will be delivering a presentation at 12:10 in Session 2: 'Maintaining the customer relationship through digital channels'. he will be speaking on the following:

Optimising marketing & communications to enable lifelong customer relationships

• Understand your customers & their communication needs to enhance relationships
• Achieving nirvana: delivering the right message, at the right time, in the right way
• Analytics & modelling to gain insight, increase relevance and deliver better service

• Bridges 2012: Home & Away

Now in its 20th year, "Bridges" remains the leading event for highway authority bridge engineers and their private sector partners, and continues to act as the definitive forum for all issues relating to bridge management and maintenance, policy, strategy and funding.

• The Future of Utilities

Marketforce and the ASI's The Future of Utilities is well established as a key annual event for the industry. Last year more than two hundred delegates, drawn from the electricity, water and gas sector listened to the insightful discussion of some of the biggest names in the industry. It is a chance for senior executives from companies providing the UK's essential Utilities to share experiences and ideas as they approach the challenging times ahead.

• Highway Maintenance 2012

Addressing the problems facing the industry today, reporting on the latest research and showcasing up-to-the-minute innovations, Surveyor's annual Highways Maintenance conference remains the industry's trusted source to arm highway practioners, and is researched to feature the most contemporary insight and is rich in the practical advice vital to maintaining our essential transport infrastructure.

• The MJ Awards 2012

Pitney Bowes Software is proud to sponsor the Public Sector’s premier awards, The MJ achievement awards. Its been a tough year for local authorities dealing with the impact of sharp spending cuts. The need to be more efficient while maintaining service quality means managers and their staff have to be more innovative in how they plan and run their departments and projects. The awards recognise such innovation. For more information: http://awards.themj.co.uk/

• Street Light 2012

• Cold Comfort 2012