Kundenbeziehungsmanagement
Customer-Centricity in the UK Utilities Sector (engl.)
Make the transition to a customer-centric approach to enable profi table, lifetime customer relationships
Service Incentive Mechanism – an incentive to make customer interactions more meaningful and profi table (engl.)
Ofwat is regulating the customer experience on a new, more challenging basis: to gain real fi nancial reward and avoid discounting their customer bills, water companies must improve insight from customer data and create better customer relationships.
Smart Metering: A Once-in-a-Generation Business Opportunity for Energy Providers
Capitalise on the smart meter rollout to improve customer insight and develop profi table, long-term customer relationships